Support
We're here to help. Browse common questions below or reach out directly — we typically respond within one business day.
Frequently Asked Questions
How do I cancel my subscription?
Open Settings on your iPhone or iPad, tap your name at the top, then tap Subscriptions. Find StokX and tap Cancel Subscription. Your access continues until the end of the current billing period.
How do I request a refund?
All purchases are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, find the StokX charge, and select Request a Refund.
My Pro features stopped working after subscribing — what do I do?
Open the App, go to Settings → Restore Purchasesto sync your subscription. If the issue persists, make sure you're signed into the same Apple ID used at purchase, then restart the App. Still stuck? Email us at support@stokx.online.
Can I use StokX on multiple devices?
Yes. Your subscription is tied to your Apple ID and can be used on any iPhone or iPad signed into that account. Download the App from the App Store on each device and restore your purchases.
How do I export my design?
Tap the Export button (share icon) in the top-right corner of the editor. Choose PNG, JPEG, or Video, select your resolution, and save to Photos or share directly.
Does StokX require an internet connection?
Core editing features work offline. AI Art Generation requires a network connection to process your request.
What iOS version is required?
StokX requires iOS 16.0 or later.